Insights: White Papers, Research Studies, Books

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by Jacqueline Codair Donovan

For any customer conversation to be productive, your customers must understand what you’re saying, ...

Originally published in 2014 on Mandel Communications blog It can be difficult to make virtual ...

by Bruce Patton

Supplier relationship management (SRM) continues to be a major focus within the procurement and ...

The global annual spend on complex professional services (covering a broad variety of services, ...

Conflict presents both opportunities as well as costs. While we easily remember the failed ...

Whether sitting at our desks and thoughtfully composing a proposal or standing in line at airport ...

by Bruce Patton We have all experienced tense moments with important customers. Perhaps they are ...

Far too frequently, alliance partners are selected and partnerships managed in a way that is ...

We have all heard it — the structure of today’s organizations drives the need for influence to be ...

by Renee Jansen

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