Insights: White Papers, Research Studies, Books

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Even in the best of times, we sometimes need to engage in difficult conversations with important ...

FinTech has burst on the scene and ever since, the pace of change has not slowed down. Vantage ...

Building an Alliance Program From the Ground Up The right people, processes, and technology – and ...

Originally published December 2022 by Training Industry Magazine Two facilitators are role playing. ...

Originally published by Ivey Business Journal, November-December 2021 When an organization embarks ...

Originally published by California Management Review. Call it human-centered customer service — a ...

Automation can streamline routine customer or member service interactions, but high-stakes ...

Originally published in 2022 on Mandel Communications blog In our new hybrid work era, the ability ...

Originally published in Strategic Alliance Quarterly—Q3 2022

Originally published in Ivey Business Journal—May/June 2022

Originally published in 2022 on Mandel Communications blog Finding it hard to hold attention and ...

Careful Alliance Planning Helps Mitigate Cultural, Legal, Operational, Financial, and Even ...

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