Insights: White Papers, Research Studies, Books - Vantage Partners | Change Management & Organizational Transformation

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Originally published by Ivey Business Journal, November-December 2021 When an organization embarks ...

Originally published by California Management Review. Call it human-centered customer service — a ...

Automation can streamline routine customer or member service interactions, but high-stakes ...

When we think about business competition, rivalries between companies typically come to mind: Coke ...

This global benchmarking study analyzes organizational structure and dynamics, the challenges of ...

Eighty-four percent of people report they sometimes or often need to influence unreasonable ...

Leaders have more data, and more timely data, at their fingertips than ever before. But too often, ...

Companies try all kinds of ways to improve collaboration among different parts of the organization: ...

Change is simultaneously defined and executed at all levels of the enterprise - change management ...

Digital disruption and the changing nature of the workforce offer companies a unique ...

In the past, most companies assumed that the way to create value and, indeed, to win in the ...

There’s nothing new about matrixed organizational structures. They have been the norm for decades. ...

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