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Sustainable Customer Relationships
Business ultimately depends on people and the relationships between them. This workshop will equip participants with systematic approaches and skills to build and maintain positive customer relationships — maximizing business results as a collaborative contributor and valued partner.
Mindset Shift Required
Selling to a new logo is one thing – maintaining positive customer relationships over time is another. This workshop enables participants to adapt a customer-centric mindset to keep their customers happy over time and build sustainable, recurring revenue and growth across the account.
Better Actions Enabled
- Understand the importance of trust and how to build with your customers.
- Manage customer conflict constructively and with confidence.
- Understand the importance of effective communication in building relationships with your customers.
- Build better working relationships with customers who have different objectives, priorities, and perspectives.
- Implement the power of fairness to create win-win outcomes and build trust and commitment.
- Recognizing the importance of emotions in building trusting relationships.
Results Achieved
Participants will have the opportunity to explore and leverage their own individual relationship management style, before learning to adapt to the customers they work with. As a result, participants will be able to overcome objections, establish trust, influence customers, and build a customer relationship management plan to execute the next day.