Negotiation
Regardless of our role, we all negotiate regularly — with external counterparts and with internal colleagues and stakeholders. Our foundation for negotiation success is built upon the principled, interest-based negotiation framework originally developed at Harvard University. Participants learn how to develop a situation specific negotiation strategy to best meet their goals, and then to make proactive choices throughout the negotiation process as they execute that strategy.
Changing behavior requires changing people’s MENTAL MODELS…
Debilitating Assumptions
- We can’t both get what we want
- It’s a zero-sum game
- I should wait to see what they do
- I have to choose between a good relationship and a good deal
Empowering Assumptions
- Some interests conflict, others are just different
- It’s possible to expand the pie
- I can lead
- We can build a good relationship even as we disagree
…which enables more effective ACTION…
After being introduced to the Seven Element Negotiation Framework, participants begin to:
- Avoid trying to buy a good relationship with substantive concessions
- Pay attention to process
- Generate options jointly
- Dig beneath positions by exploring interests
- Ensure commitments are clear, realistic, and enforceable
Watch an introductory video to our negotiation model
…leading to better RESULTS
Putting new skills into practice, participants negotiate outcomes that:
- Optimize value, rather than merely compromise
- Strengthen relationships with customers, suppliers, colleagues, and other stakeholders
- Are consistently better than their walk-away alternatives
- Set useful precedents for future negotiations
- Can be effectively implemented